Establish your business and people strategy with BMM - Business Mix Model Consulting as your trusted partner
A recent study by Accenture shows that poor customer experience will cost businesses $1.6 Trillion. That is one hefty amount going to waste!
Customer experience can be defined as the perception a customer has of your brand, or in other words, if they like you, they will do business with you.
“Traditionally Regional centre owners have attempted to boost market share by expanding existing centres, however their collective strategy is increasingly becoming one of differentiation by creating a customer ‘experience’. This is in response to a structural change in consumer spending habits as shoppers shift to online platforms, which in many cases is cheaper and more convenient.” (Savills Research, February 2018)
Since we live in a digital era, consumers have access to a wider network and more knowledge so businesses are under additional pressure to meet the modern customer’s needs. Consumers don’t want to be bombarded by products, offers or anything else they find irrelevant and they look for a personalized experience throughout the entire process. They’ll even spend more money to get pampered. Whether it’s digital or real life, it all comes down to customer experience.
This is where we come in. The key difference between Business Mix Model Consulting and other consulting agencies is personalized, hands-on approach to each project. We believe that the power for transforming a business lies in good, highly-productive staff. Unfortunately, a large amount of retail business overhead is staffing, so having positive and productive staff is crucial in elevating your business success.
What we do and how we do it
Through our expertise and experience, we offer personalized solutions to amplify your business results. We organise store and office visits, and help managers realise their team’s full potential. Through these visits, we will help you identify key points in retail store operation:
- Customer and stakeholder engagement
- Employees as true brand ambassadors
- Recognising important factors in stores
- Proper assessment of business operation
“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” – Jack Welch, former CEO of General Electric
Our programs also consist of customisable workshops intended for improving customer experience in retail stores. They can be adjusted to your business needs and goals and can cover any of the following topics:
- How to maximise your staff productivity
- How to increase team commitment
- How to improving customer engagement
- How to engage and retain a customer
- How to understand and present your brand
- How to make a retail store operational
- How to bring your business plan to life